Privacy Policy | VelociTEAM

Effective Date: November 1, 2024

VelociTEAM Strategies ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, velociteamstrategies.com (the "Site"), and when you use our services, including DSCVR, UNCVR, CHATR, and DIALR.

By using the Site and our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the Site or our services.

Information We Collect

We may collect the following types of personal information from you:

Contact Information: Name, email address, phone number, and mailing address.
Billing Information: Credit card details and billing address.
Shipping Information: Shipping address.
Usage Information: Details about your interactions with our Site and services, including IP address, browser type, pages visited, and time spent on the Site.
Communication Records: Transcripts and recordings of communications with our AI voice agents and customer service representatives.
Third-Party Information: Data from third-party sources, such as identity graphs, to enhance our ability to reach you through personalized marketing and promotional efforts.

How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process and fulfill your purchases.
Communication: To communicate with you about your orders, our products, and services.
Service Improvement: To improve the Site, our services, and customer service.
Marketing: To provide you with personalized advertising and marketing content.
Legal Compliance: To comply with legal obligations.

How We Share Your Information

We may share your personal information with third-party service providers who assist us in operating the Site, processing payments, fulfilling orders, and conducting marketing activities. For example:

Shipping Partners: To deliver your orders.
Payment Processors: To process your payments securely.
Marketing Partners: To provide personalized advertising and marketing content.

In some cases, VelociTEAM Strategies may conduct outreach on behalf of engaged clients. Clients are expected to maintain proper compliance with relevant privacy laws and regulations.

Your Choices

You may choose not to provide certain personal information, but this may limit your ability to use some features of the Site or our services. You may opt out of receiving marketing communications from us by following the instructions in the communication or contacting us at info@dialragent.ai

Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of the Site, such as your browsing history and preferences. This data may be shared with third parties for advertising purposes. You may disable cookies in your browser settings, but this may limit your ability to use some features of the Site.

Marketing Consent

By providing consent, you authorize us to contact you via email, text, SMS, or phone for marketing purposes, which may include outbound calls made by a digital agent or artificial intelligence. Opt-in consent may be obtained in writing, online, or verbally during a conversation. You may opt out at any time, even if consent has been previously granted.

Security

We use reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on the Site. You should check this page periodically to review any changes. Your continued use of the Site or our services after we post any modifications will constitute your acknowledgment of the modifications and your consent to abide by the updated Privacy Policy.

Use of DSCVR, UNCVR, CHATR, and DIALR

Use of DSCVR, UNCVR, CHATR, and DIALR is covered under this Privacy Policy until individual Master Use Agreements are provided during the contract process.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@dialragent.ai